General Questions:

• What payment methods do you accept?
• What is your return policy?
• Do you ship internationally?

Shipping and Products Related Questions:

• Which shipping method do you offer?
• How long does it take to process and ship orders?
• How do I track my order?
• What is the delivery time for orders?
• Do you collect sales tax?

What payment methods do you accept?

We accept Visa, Master Card, American Express, Discover and PayPal through our secure merchant gateway.

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What is your return policy?

We guarantee against manufacturers' defects for 14 days from the date of the delivery. We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions.

Products with Manufacturer Warranties which exceed 14 days, may be returned directly to the manufacturer according to their instructions.

All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

Unwanted products may be returned with prior authorization only!

All returned merchandise is reimbursed for the original purchase price less shipping & handling.  Unwanted product returns will be subject to a 20% restocking fee.

Refused Delivery:

Customers will be responsible for all charges associated with shipping and handling.  Once the merchandise is returned, credit will be issued for the original purchase price less shipping and handling (both ways).

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Do you ship internationally?

Yes, we do ship products internationally.  However, all international orders must be prepaid with either money order or cashier's check. 

Note:  Our NHL Collection (Zamboni's) are shipped to the Continental US only!

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Which shipping method do you offer?

We use standard ground shipping methods. Shipping rates for Alaska & Hawaii are higher.  If you need faster shipping, please contact us via e-mail.

Note:  The NHL Collection is shipped via UPS to the Continental US only.

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How long does it take to process and ship orders?

All orders are processed and shipped within 3 to 5 business days.

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How do I track my order?

Click on Track My Order, and enter your order number. Your order number can be found on your printed reciept or on the confirmation email you received when you placed your order.

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What is the delivery time for orders?

The delivery time depends on the shipping method and your destination.

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Do you collect sales tax?

Yes, we collect sales tax of 8.25% on all orders shipped to California and 8.85% on all orders shipped to Oklahoma.

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